FAQ
How Do I Schedule A Pick-Up?
Do You Do International Shipping?
*Not at the moment.
What Do You Mean By “Cut-Off Time”?
All delivery arrangements must be done before 11:00 AM (cut off time) except Satuday. Bookings made after the cut off time will be scheduled for the next business day.
What Is Your Pick Up And Delivery Schedule?
Collection & Delivery Schedule:
Monday to Friday – 9:00 AM to 6:30 PM
Saturday – 9:00 AM to 12:00 Noon.
Special Deliveries
*Night, Sundays and PH deliveries are available and subject to a prior arrangement.
What Are Your Operating Hours?
Monday to Fiday – 9:00 AM to 6:30 PM
Saturday – 9:00 AM to 1:00 PM
Is There A Minimum Number Of Deliveries Required To Open A Corporate Account.
Yes. At least 15 deliveries per month. Else, you may opt to pay by COD or PayNow.
What Are The Payment Options Available?
COD or PayNow
Corporate Accounts: Cheque, Giro/Bank Transfer, PayNow, Cash
What If I Had Something Shipped But The Recipient Does Not Live There Anymore, Do I Get A Refund?
No. We do not refund for incorrect delivery addresses.
How Can I Contact Customer Service?
Our customer service is 6536-1800.
Contact Info
Office Address: 317 Outram Road #01-33 Concorde Shopping Centre, Holiday Inn Atrium, Singapore 169075
Phone Number: +65 6536-1800
Email: enquiry@vroomexpress.com.sg